1. We do ship all over the world but there are certain countries
we will not ship to. The countries we will not ship to are countries that
we cannot insure parcels. Here is a list of the countries we will ship to:
2. Free shipping special is for Ground Service only. *Free ship
exclusions: (orders shipping to HI, AK & International orders) & all
orders containing CPG auction items. Some special orders are also excluded.
3. There are no minimum orders but it would be nice if you can
get your subtotal up to $5.00. Anything less than that and actually we lose
money. If too many tiny orders come through we would have to change that policy
or tack on a small order fee.
4. If your order comes in before 12 noon PST we will ship it
that day (Monday - Friday). Orders coming in on Sat or Sun will ship on Monday.
If there is a problem with shipping your order out the same day we will call
and email you about it right away.
5. 1942- 2009
I have shipping questions.
We have a whole page devoted to shipping methods, how long it
takes for an order to ship and how long the box will take to arrive. Here
is a link to that page of our site: SHIPPING
I do not want to pay with a credit
card. What are my options?
We accept many forms of payment. Major credit cards, PayPal,
electronic checks and money orders. If you want to choose the money order
option just go ahead and complete your order all the way through. Then print
off a copy of your order and send in your money order. Just be sure to mail
your MO right away. We only hold unpaid orders for two weeks before they are
canceled. In order to pay with PayPal, Money Orders or Echecks you will need
to click the regular checkout button NOT the Google Checkout button.
I don't want to put my credit
card on the internet. What do I do?
Go ahead and choose "Paying By Money Order" as your
payment option (that will allow you to check out without giving a credit card
number). Be sure to complete your order all the way to the end and then call
in your card number using the phone. Our toll free number is (800) 637-6401
ext 1 or our office number is (707) 459-9124 ext 1 Note: In order to pay this
way you will need to click the regular checkout button NOT the Google Checkout
button.
What is PayPal?
PayPal is an on-line payment processing company. You can send
money to anyone who has an e-mail address. It is fast, easy and safe to use.
You can get further details or sign up for PayPal at their site. Here is a
link: PAYPAL Note: In order to pay with
PayPal you will need to click the regular checkout button NOT the Google Checkout
button.
How long does it take for my order
to ship?
We process orders the same day they are placed as long as they
are placed before 12:00 noon (Pacific Standard Time). If we are not able to
ship your order the same day (due to stock issues) we will email and/or call
you. Orders that come in after noon PST will ship out the next day. If you
need an order to ship the same day and it is after noon please call us and
see if we can push your order out- no promises! Orders only ship Monday- Friday.
What is your return policy?
We have a page that explains our policy concerning returns.
Here is a link to that page: RETURNS
Do you share or sell your mailing list?
No we never have shared our mailing list or any part of our
customer data base with anyone. We never will either. Your information is
safe. We do not store any vital information on a computer that is part of
a network or one that is connected to the internet.
Is your site secure?
No the site is not but the shopping carts are. To make it easy
and fast to browse our site we have opted not to secure the whole site. However,
when you go to check out you will notice that you enter into a secure mode
and the lock will display on your browser. Any page that asks you for vital
personal information (name, address etc) or credit card information is secure!
I want free samples. Where can I order
them?
We no longer send out free samples. The number of requests were
overwhelming and the cost was becoming so significant that we were going to
have to raise prices. Rather than do that we stopped sending out free samples
and started encouraging people to order a sample of the paper instead. Here
is a link to the Samples order form: SAMPLES
What does Cover, Vellum, Linen, lb,
A2, A6 Card Stock etc... mean?
We use a lot of terms that have to do with paper. They are specialized
terms that can be confusing to people who are new to the world of paper. To
help you gain a working knowledge of these terms we have created The Paper
Library. This section of the site has a great deal of information and definitions
that will make shopping for paper a lot easier. Here is a link to that section
of our site: The
Paper Library
Your site is big! Where do I find
things?
We do have an extremely large site. It can seem a bit confusing
until you learn one thing. The Home Page
of our site offers you links to many major sections of our site. All but one
of those links take you to non-commercial sections where you can find cool
information, fun projects, company info etc.
If shopping and buying is what you have in mind the link that
says "Products and Prices" is
the one you will want to choose from the Home Page.
That link takes you to the commercial section of our site we call the Main
Shopping Menu. From that menu you can access all the items we sell.
How do I know if my order went through?
If you receive an e-mail copy of your order right after placing
it then your order went through. If you do not receive one within minutes
then chances are that it did not go through properly or your confirmation
got caught in your SPAM filter.
How do I combine Auction purchases
with Web Site purchases?
If you have won at one of our auctions please feel free to add
on items from our web site. The shopping cart is designed to combine all the
items together so you can check out once. All you have to do is wait for the
invoice to come at the close of the auction. In that invoice is a link that
you need to click and then click the Add to Cart button. After doing that
you can continue shopping at the web site. If you need assistance with check
out please let us know. CPG@pacific.net
How come I see papers in your swatch
book but cannot find them on the site?
Unfortunately paper mills discontinue papers with no notice
at all. One day we can order the paper and the next day we can't. When we
put our swatch books together in January we try to pick papers that we feel
will be readily available throughout the entire year. However, sometimes our
best guesses are wrong and a paper will be dropped mid year. Chances are if
you cannot find a paper on our site it is no longer being made at the paper
mill. Occasionally we have to drop a paper for other reasons but nine times
out of ten it is for the reason given above.
I want A6, A7, A8 cards in other colors
than listed!
No problem. Just send us an email with the following information:
1. Type of paper
2. Number of pieces
3. Describe the item and give sizes- for example "I want
a Flat card size 6 x 3"
I want a custom paper product that
you do not seem to sell.
We make a lot of strange size cards, tags or other paper items.
We are capable of many services including: cutting, scoring, and hole drilling.
Just send us an email with the following information:
1. Type of paper
2. Number of pieces
3. Describe the item and give sizes- for example "I want
a bookmark size 2 x 7 with a hole drilled 1/2" from the top"
As of December 1st 2003 we stopped taking orders unless they
were placed over the internet. It was a hard decision but about 95% of our
orders were coming over the internet and the cost of having a full time "order
taker" for the remaining 5% was going to force us to raise our prices
for everyone. Rather than do that we have given up the 5% of our business
that was not internet related and are encouraging everyone to order at our
site. Note: If you know of someone who wants to order but does not have a
computer let them know that almost all public libraries have internet connected
computers they can use free of charge! Free email accounts are available through
Yahoo.com
Why didn't I get a tracking number?
We send shipment confirmations with tracking numbers each afternoon/evening.
However, many of our customers have SPAM filters and sometimes those e-mail
messages get filtered. If you placed an order and did not receive a tracking
number be sure to check your SPAM filter and if it is not there contact us
via e-mail and we will help you locate your box. CPG@pacific.net
I got a tracking number via e-mail
and don't know what to do with it!
The tracking number can be typed into the Track Your Package
window on the main page of the UPS.com web
site. You can then see the progress that your box is making as it travels
from us to you. It can also give you an expected delivery date so you can
make sure you are home to receive it.
If your tracking number is for a USPS Priority Mail box then
visit www.USPS.com
What is the best way to contact you?
The very best way to contact us is via e-mail. We check e-mail
throughout the day and will answer every message that comes to us. Our address
is: CPG@pacific.net Calling us is
not always the fastest way to get a hold of us. We are literally so busy processing
orders that we cannot always grab the phone. E-mail is the best way to get
an answer FAST! If you would rather call or do not mind leaving a message
for a call back our number is (800) 637-6401 ext 1. We are open 7 days a week
362 days a year so feel free to contact us anytime. We will return your e-mail
or phone messages promptly! For expert advice you might also consider live
chat. Visit our contact page for all the ways to contact
us.
Where can I find your company information
and address?
We have a web page set up with our phone number, address, e-mail
addresses etc. Here is a link to our: COMPANY
INFORMATION PAGE
Do you have matching A2 envelopes
for all your papers?
Actually no. The paper mills do not choose to make lightweight
paper to match all their thick cardstocks. Whenever they do make a lightweight
matching paper we do have it made into envelopes. In every case where we could
offer matching A2 envelopes, we have.
Do you sell wholesale?
I am afraid we stopped selling wholesale some time ago. Sorry!
You will notice that we do offer free shipping for orders over
$100.00 (this is a considerable savings when buying paper) and we also offer
bulk discounts and email out coupons to our mailing
list.
I want to change the quantity of an
item in my cart from 1 to 2 and it will not change!
The default quantity that is shown in your shopping cart is
always 1. If you want to order 2 (or more) you simply erase the 1 and type
in the number of packages you want. Then hit the UPDATE CART
button. The shopping cart will then update and give you a new total. If you
do not hit that Update button the cart will not record your changes!! If the
cart will not accept the 2 that means we only have 1 in stock at the moment.
Our cart will only let you buy what we have in stock. Feel free to contact
us for a stock update CPG@pacific.net
I made an error on my order and need
to change it/I need to change the payment method. Should I start over?
NO. Please do not start over and place another
order. We get charged 2% on every canceled order! Please send us an e-mail
with the changes you want done. We can usually edit your order on our end.
If you need to change the payment method you can give us a call at (800) 637-6401
ext 1. CPG@pacific.net
This page is set up to help
you find answers to your questions. If you are unable to find the answers
you need here please send us an e-mail. We respond to e-mail very quickly!
Our address is CPG@pacific.net
